Conflict Resolution - Business Mediation

 

Perhaps you have two great employees who don't work well together?

Due to my experience as a Mediator and HR Manager, I am a neutral problem solver who can help your company resolve conflicts.


Two People Fighting Over Orange

Harvard University Professors, William Ury and Roger Fisher, wrote one of the best selling business books called, "Getting to Yes". This book teaches you how to create mutually beneficial solutions. One of the most memorable examples in the book involves two people fighting over an orange. My photos simplify the concept:

Compromise  - better than fighting, but neither person content

Compromise
- better than fighting, but neither person content

Win/Win Solution  + identify real needs (1 person only needs peel for cake)

Win/Win Solution
+ identify real needs (1 person only needs peel for cake)

Naturally, many conflicts are not resolved so easily. Often the 3 Rs: reputation, respect and relationship are the underlying issues. Managers hope that these complex conflicts will resolve themselves, but usually they don't get better without a mediator. They decrease productivity and could lead to the loss of top talent.


In addition to the above-mentioned techniques, I have developed a 3-stage method to maximize success.

I look forward to helping your team create a mutually beneficial solution.